Question 1

What Do I Wear To My First Class?

Accepted Answer

What to Wear to Your First Pole Class
For your first pole class, we recommend wearing comfortable, form-fitting clothing. Shorts and a tank top or sports bra work best, as the skin contact helps with grip on the pole. Avoid applying lotion or oils on the day of class, as these can make gripping the pole difficult. Bare feet are perfect, and please remove any jewelry to avoid scratches or damage.

What to Wear to Your First Aerial Class
For aerial classes, wear snug, full-length leggings and a fitted top with sleeves to protect your skin from the silks or hoop. Avoid baggy clothing, as it can get caught in the apparatus. Make sure to remove jewelry, and if possible, bring socks for added comfort during warm-ups. Get ready to have fun and get a great workout!

Question 2

Where Can I Park?

Accepted Answer

Parking Information

Clients have several options for parking when visiting Pole Impact. You may park in the front circular driveway, in the gated lot (please note, backing up into the spaces is easiest), or in available spaces on the street nearby. We aim to make parking as convenient as possible so you can enjoy your time at the studio stress-free!

Question 3

How do I get to the aerial room?

Accepted Answer

To get to the aerial room (Studio B), enter through the front door of Studio A (the pole studio). Remove your shoes, walk behind the pole area and any ongoing class, go through the door, and proceed down the hallway. Studio B will be on your left.

Question 4

How do I purchase an item such as grip?

Accepted Answer

To purchase an item like grip, go to the app and select the item in the online store. Complete your purchase through the app, then show the confirmation to the instructor before removing the item.

Question 5

What Is Your Class Cancellation Policy?

Accepted Answer

A minimum of 6 hours�� notice is required for all cancellations. Clients are responsible for managing their own cancellations through the online booking system. All bookings are made online and are non-refundable. Bookings canceled with more than 6 hours’ notice may be transferred to a different date. If a booking is missed due to non-attendance or is canceled within the 6-hour period, the responsibility rests with the client, and the booking will not be refunded or transferred. Clients arriving more than 10 minutes late may be refused attendance at the instructor’s discretion, as lateness can disrupt the class. Classes missed due to lateness will not be refunded or transferred. Classes are subject to cancellation if a 3-student minimum is not met within 6 hours of class. Clients will be notified via email if a class is canceled. Bookings may also be canceled due to adverse weather conditions, civil unrest, and safety issues in the studio or its surroundings. Any cancellations by the Instructor will be refunded to the client. Please contact us at info@poleimpact.org for any further inquiries.

Question 6

Can I Change My Membership Plan?

Accepted Answer

Yes, BUT be sure to notify us FIRST to cancel your current plan.

Question 7

What is the age requirement for classes?

Accepted Answer

You need to be 18 or older to join our classes. However, there are no age restrictions for private lessons or private pole parties. We welcome students of all ages!

Frequently asked questions